Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

When it comes to customer relationship management (CRM) software, Salesforce is usually top of mind. Two decades ago, the cloud giant pioneered new way to deliver software over the cloud via ...

Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...

For all the buzz surrounding customer experience, few CX leaders think their work is wowing customers. Although 81 percent of CX leaders surveyed by Gartner this past July believe CX will soon be the ...

Review platforms Software Advice, Capterra, and GetApp-all owned by Gartner Digital Markets-have recognized Patriot Software as one of the highest-rated payroll systems, based on user reviews. "This ...

Opinions expressed by Entrepreneur contributors are their own. Customer service isn’t static. Phones replaced house calls. Email edged out phones. To keep existing customers and attract new ones, you ...

Avaya Inc. last week announced improvements to its customer relationship management (CRM) software aimed at making customer contact centers more manageable, whether interactions take place via the ...