This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Business texting, or when a company sends bulk ...

How does customer care on mobile differ from other channels? The most obvious advantages of mobile are immediacy, intrusiveness and interactivity ? crucial in a customer care context. Text messages ...

As previously revealed in this space, the Age of the Seller is succumbing to what I’ve named The Age of the Customer®. In this new Age, control of the relationship between Seller and Customer has ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. A text survey, also known as a Short Message Service ...